FAQ

FREQUENTLY ASKED QUESTIONS

SkyTours LA - we make your dreams into reality !

Below we have compiled a list of FAQ's. If your question is not answered below please feel free to email and/or call us.

FLIGHT FAQ'S

Can I purchase a ticket online?

Yes, SkytoursLA.com is fully automated booking engine. SkytoursLA.com booking engine will provide you a number of options for your trip with lowest possible fares on different airlines. It is so simple. You choose the option you like and follow the steps to complete your reservation.

How Can I make a reservation for my trip?

Simply logon to SkytoursLA.com, click on flights and fill up the boxes. You will get a number of flight options. Pick the flights you prefer and follow the instructions. Once you complete the reservation you will get email confirmation.

Can I call in and make my reservation?

Yes you can.For business and first class airfares, we recommend that you call us to get the best flight options and fares. How ever if you need any assistance please feel free to contact us by sending an email at info@skytoursla.com or calling at 800-776-7175. One of our Travel Professionals will assist you.

Can I make reservation for Last minute travel?

Yes, we advise you to contact our Travel Professionals at 800-776-7175 for last minute travel.

Can I make reservation for Unaccompanied minor on your Website?

Yes, you can. Please contact the airline for their specific Unaccompanied Minor policy or send an email us at info@skytoursla.com. One our travel professionals can also assist you.

Can I make a reservation going into/out of Multi cities?

Yes, you can make reservations going out of one city and return to another city and going into a city and returning out of a different city.

Are the Taxes included in Fares or not?

Most airfares listed on the fare listing screen include taxes, but some consolidated fares are shown as net fares only. For these consolidated fares, taxes, security charges and other fees for air tickets, are calculated and shown at the final step of the flight search in the cost per person field.

What Airfare will be printed on the ticket?

Usually Consolidated tickets purchased through SkytoursLA.com show BT or Bulk ticket in the fare Box. How ever in some cases where the Published fares are listed, tickets may show less price than the charged amount

How do I know if my ticket has been issued?

Normally all the tickets are issued on the same day or next day after the payment is received by SkytoursLA.com.If you need further assistance, then you can call us and one of our travel professionals will assist you

Can I hold more than one reservation?

Airline rules and regulations don’t allow you to hold more than one reservation for the same passenger. Duplicate reservations may result in automatic cancellation of all reservations by GDS

Can I make a reservation with a stopover?

Yes, many airfares allow a stopover. Please send your request at info@skytoursla.com or Call 800-776-7175 One of our Travel Professionals will assist you.

How do I add additional passengers to an existing air or hotel booking?

An additional passenger can only be booked by making a new online reservation. Please keep the flight details of the original reservation handy so that while making the new reservation you can select the same flights as per the original booking. Since the fares can change frequently, we cannot guarantee the availability of the original price of booking on the same flights.

Can I get special Promotional /Negotiated fare?

Yes. We do have special Promotional/Negotiated/Bulk fares available from USA to various International Destinations worldwide,and we also have special fares on some airlines for travel travel originating outside the US.There is a limited number of seats available for these fares and are sold on first come first serve basis. To get these fares, Please click on Special/Negotiated fareS and send your query. One of our travel professionals will contact you with in 24 hours.

Do I have option to choose Electronic ticket or Paper ticket?

Nowadays most of the airlines are using Electronic tickets, only afew airlines use paper tickets. We have to follow the airline rules on whether the ticket has to be an Electronic or a paper ticket.

How can I get the receipt of the ticket purchased some time ago?

Please send us an email at info@skytoursla.com with the details, Confirmation Number, Name of the passenger(s) and date of purchase. We will send the receipt to you.

Do i need to purchase a ticket for my baby (infant) who is traveling with me?

You can send an email to info@skytoursla.com with the name/date of birth of the infant traveling with you, along with your reservation number. One of our customer care representative will assist you.

My confirmation shows paper ticket. I have not received it yet. When will i receive my paper ticket?

Your paper ticket will be mailed with in 2-3 business days. We will confirm your courier/tracking number by email. If you have not received your ticket and your flight is departing soon,please email us at info@skytoursla.com

Do I need to reconfirm my flight?

Even though you have a confirmed seat on your flight,we always encourage you to reconfirm your flight with the airline on their website or on their 800 numbers. Sometimes there is a schedule change or flights are cancelled by the airlines for multiple reasons like weather conditions or technical reasons, and we are not notified of the same by the airline. For airline phone directory click here.

How do I know If the airline changes my itinerary/Change in flight schedule?

We attempt to notify you regarding the change. It is best that you reconfirm your itinerary directly with the airline prior to departure Also you can check the reservation on the airline website or call the airline directly.Airline phone directory click here.

How do I change my date of travel after purchasing my ticket?

You may send your request for any date changes by filling this form mentioning your confirmation number and the new travel dates. Please note that all changes to be made are subject to airline rules and regulations. SkytoursLA.com will charge $50.00 service fee besides the airline date change penalty and any difference of fare if applicable. Some fares are not changeable. In that case a SkytoursLA.com professional will inform you of the same.

I want to cancel my Trip as I will not be able to travel on the original date and I don't have any future date of travel yet.

Cancellation will entirely depend on the type of fare rules used and the class of booking.Some tickets may qualify for credit for future travel within one year from the date of purchase,some may be refundable or changeable, whereas some may be completley non-refundable/non-changeable. Please note that once you decide that you will not be able to travel on the date for which you purchased the ticket ,please cancel the reservation with us or directly with the airline in time to avoid a No-show(If not cancelled prior to departure, some tickets could lose the full value on it and cannot be used again). Please check the same with us or the airline directly with your ETicket Number and confirmation Number. For Airline phone directory Click here

Does my unused/partially used non refundable ticket have any value?

Again airline fares rules and class of booking rules will be applicable and all refund/reuse will be solely at the discretion of the airline concerned.

I have made an online reservation and I have not received a confirmation. What should I do?

Your email confirmation will be sent to you immediately after the ticket is processed. Please note some tickets may take longer time. Please check your Spam/Junk Mail Folder. If you have not received any email, please contact our Customer Care at 800-776-7175.

How do I know my reservation is confirmed/How can I access my reservation on line?

Please go to Tools and click on View My Trip. Fill in your Confirmation Number given in your email and your last name. Your will get the Details of your trip.

What should I do when the name/s are spelt incorrectly?

Once you complete your reservation you will receive an email confirmation. Please verify the Itinerary and passenger name (Name should mach your ID such as Drivers License in case of Domestic,and Passport for International travelers). In case it differs, please notify the same to us immidiately by sending an email to info@skytoursla.com or by calling at 800-776-7175.

How can I request for special meals and also can I request separate special meals for each passenger booked in one reservation?

Yes, you can make special requests such as meals, seating preference etc. for each passenger while making your reservation or it can be requested by calling the airline after making the reservation

Can I earn frequent flyers miles on the tickets purchased through SkytoursLA.com?

Most of our Airfares allow accumulation of frequent flyer miles. Please do enter your frequent flyer mileage number into reservation while purchasing your ticket or you can you can do so by calling us or the airline. However some fares are restricted to accumulate miles. Please check the same with the airline.

Can I use Travel Vouchers, Certificates or frequent flyers miles to purchase my ticket through SkytoursLA.com?

Purchase of tickets using Vouchers, Certificates or Frequent flyers miles are generally handled by the Airlines. You need to contact the airline directly for this.

Can I upgrade my ticket purchased through SkytoursLA.com?

Most of the fares used by SkytoursLA are upgradeable. However some special/negotiated fare/ Bulk fare may not be eligible for upgrade.

Why did the fare changes at purchase time?

SkytoursLA.com uses a real time reservation data base, the same used by travel agents world wide that lists actual prices with availability. There are only a few seats available on low price. Once these low price seats are sold out. airline data base automatically updates the availability and price. Please double check prices while making the reservation and purchasing the ticket. How ever we closely monitor these changes and make our best efforts to make our fares display as current as possible. Some times the fare difference is a technical issue. In that case clicking select will display the updated fares.

Why can't I book Southwest and Jet Blue?

We don’t offer fares on these airlines. since they don’t participate in our General Distribution System. We are actively working to expand them into our searches in the future.

I am trying to book a reservation but I keep getting error massages. What should I do?

Send an email to info@skytoursla.com with your travel details or call 800-776-7175, one of our dedicated travel consultants will assist you.

PAYMENT FAQ'S

Credit Card acceptance?

Most Airlines accept Master Card, Visa and American Express. Discover Card is restricted by some airlines. Please check with our travel consultants about the same.

We don’t accept credit card payment for travel to/from Africa. We accept traveler’s credit cards online. We don’t accept third party credit card online. All credit card must have verifiable billing addresses. Itinerary and paper tickets will be sent to credit card billing address only.

Why do I need to fax in an authorization ?

In order to protect our valued customers, and in today’s age of rampant Internet fraud, we need to insure that the person/s purchasing tickets is really the person they claim to be. So, we have multiple checks and balances to protect credit card holders. We realize that this inconvieniences our customers and creates more work for everyone involved but we feel it is our duty to do everything possible to combat fraud and safe guard our clients.

When will my Credit Card be charged after making the reservation?

Your card will be charged as soon as the ticket is issued. Generally the tickets are issued instantly after you make the air travel purchase.

What happens if my credit card is declined?

If your credit card is declined for any reason. we’ll notify you about the same. You can give us a different credit card or a different means of payment such as cheque or postal money orders.Tickets are not issued until the credit card is not charged. Your reservations may be cancelled. You may need to book a new reservation using another credit card. New reservations will be subject to availability.

Why are there multiple charges on my credit card?

In some cases, we are required to break the total charges in to 2 separate charges that total the amount you agree to pay. You are not being charged any more than what you agreed to pay.

Can I pay for my ticket using two different credit cards?

As per our company policy, we accept only one credit card. However, if you want to use two different credit cards, please mention that in remarks. We don’t accept third party credit cards in such cases.

Some one called from SkytoursLA.com and left a massage on my voice mail. Why are are contacting me?

We are calling you to confirm your flights or someone else related to you is using your credit card to purchase your ticket. We need to obtain your consent. Please fill up this credit card authorization form and fax to 323-373-2020.

My credit Card has been charged twice for the same reservation. What should I do?

This happen sometimes due to System error. In such cases you will get back the credit within 72 Hrs. Please email your credit card details along with your reservation number to info@skytoursla.com and one of our customer care consultants will check the charges and process a credit on your behalf. This will reflect on your credit card statement.

Can I make reservation and pay later?

Fares are not guaranteed unless they are paid for in full. So All airfares must be paid in full at the time of booking by credit card, regardless of how far in advance of the travel date they are booked.

Can I make a reservation for some one else?

You can make a reservation for some one else. While making the reservation you need to put the name of the passengers traveling. You can put your name as the contact person.

Can I pay for some one else?

Yes you can pay for some one else. You need to fill up Credit Card Authorization Form and fax the same along with Photo copy of Credit card front and back and an acceptable id such as driver’s ID or passport copy of the credit card holder, to 323-373-2020.

Can I pay with check or cash.

Yes, you can pay with check or cash. Checks are to be made in the name of Sky Tours and Travel Inc and mailed out to the address mentioned in Contact us address. Or we accept Telechecks. You need to do. Make a normal check as usual and fill out our Telecheck authorization form and fax the same along with the photocopy of original check and Driving ID to 323-373-2020. Your ticket will be issued after realization of the check.

Please contact us at 800-776-7175

For instant purchase tickets we accept credit card payments only.

GENERAL FAQ'S

Do you offer Group Discounts?

Yes. We do offer Special Discounted Group fares. Please contact our group fare desk at 800-776-7175 or send an email to info@skytoursla.com. One of dedicated travel consultants will contact you.

Do you offer Child fare/Infant fare.

Yes, we do offer Child fare/Infant fare on International tickets.

Do your offer Student Discount/Senior's Discount/Bereavement fares.

Our discounted air fares tend to be lower then bereavement fares/student fares and senior discounted fare offered by the airlines.

How can I save on Business or Fist class tickets?

We have special Negotiated Business and First Class fares on Most Major Airlines to most destinations worldwide. You can save up to 50%-60% on the regular Business/First class fares offered. Send your request for the same by Clicking on Save on Business/First class to get a quote.

What are the baggage allowance rules ?

Check in Baggage allowance varies from airline to airline, depending upon origin/destination. Normally from and to the USA ,check in baggage allowed is up to 2 Pieces of luggage each not exceeding 50 Lbs each, with Dimensions 62 inches (Length plus Breadth plus height).

What happens if I missed my flight because I was late?

This would be considered a NO-SHOW.The formal rule if you miss your initial flight is that you lose the entire value of the ticket. However some airlines make an exception and let you fly stand-by on that same day. This is at the discretion of the airline.

What happens if I miss my flight because of delayed connecting flight?

If you miss your flight because of a delayed connecting flight caused by the airline, then that airline is responsible to find you an alternate way to reach your destination. Please contact the airline directly.

How long should I wait for a refund on my credit card after applying for a refund on a refundable ticket.

Normally it takes about 6-8 weeks to get the refund credit on your Credit card. How ever in some cases it may take longer for cases such as lost tickets etc.

Privacy Policy:

Privacy & Security

We want you to feel safe and secure booking your travel with us online. For this reason, we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make reservations. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the Internet. Once received, your credit card information is not transmitted over the Internet again.

We are very concerned about protecting the privacy of our members.

Any personal data collected from you is used to enhance or fulfill your request for promotional services or for securing a reservation with third party vendors such as airlines, hotels or car rental agencies. We will not modify copy, distribute, transmit, license, sell or redistribute any of your personal profile information. We are an active member of the American Society of Travel Agents and the International Air Transport Association, and upholds the policies and consumer rights outlined by these organizations.

What documents do I need to go through airport security?

For Domestic flights, you will need Boarding Pass, any Government or state issued Photo ID such as Driver‘s license or Passport with a copy of you itinerary/trip details.

For International flights, you will need Boarding Pass and valid Passport and Visa for destination as well as countries in Transit (if required) with a copy of your itinerary in case of Eticket or Paper ticket (if it is not an Eticket). Please remember it your responsibility to ensure the visa requirements for the Destination of your journey as well the cities/countries enroute. Information about visa requirement can be obtained directly from the airline, for airline Phone Directory click here.

Whom to contact for help while I am traveling?

Once your journey started, it is advisable to get in touch with the airline or service provider in the city/country where you are during your trip. For online phone Directory Click here.

There is a schedule change on my itinerary, will I get a new ticket for my new flights?

A new ticket is not required, but we advise you to contact the airline directly as soon as you notice about the schedule change.

For any query or assistance please call on our Toll Free Number 1800 776 7175 OR E-mail at info@skytoursla.com

SKY TOURS LA

Sky Tours and Travel, Inc. is a full-service travel agency specializes in traveling anywhere in the world. Our 25 years has of experiance has earned a reputation of excellence by providing the best in service and value. Our profesional, knowledgeable and bilingual agents will help make planning your trips easy and hassle-free. More>>>

CONTACT INFO

  •   1927 S. Western Ave. # 4
    Los Angeles CA. 90018

  •    1(800) 776-7175
             1(323) 373-2020
            

  •    info@skytoursla.com

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